Frequently Asked Questions
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to firstname.lastname@example.org
Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package may be withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.
|UNDER $60||$3.9||4-9 Days*|
|OVER $60||FREE||4-9 Days*|
|Location||Estimated Shipping Time|
|North America||5-12 Business days|
|Asia||5-9 Business days|
|Europe||7-14 Business days|
|Oceania||7-14 Business days|
* Max delivery time – 20 business days.
* This doesn’t include our 2-5 day processing time.
* All shipping times exclude clearance/customs delays
*Estimated number of days you will receive your order after placing it on the website. This time includes processing and in-transit time for your order.
*Starts when your order has been shipped and does not include the standard processing time of up to 7 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Shipping Policies.
*Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 5 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 7 business days. This is just an estimate and doesn't include weekends or holidays.
Please note that orders to US destinations may take 4-10 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and the final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic & International orders, we will use UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.
Your final shipping cost is displayed at the point of checkout.
Shipping fees are non-refundable. If you refuse any shipments from Bodraum, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to Boxes via UPS. And if you purchase more than 60 dollars, it will be shipped free of charge.
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #Boddy, Bodraum reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Bodraum reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Bodraum reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Bodraum does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
Bodraum is compliant with The General Data Protection Regulation
(GDPR) (EU) 2016/679.
It means that we are open about our methods of tracking and use of the visitors’ personal data, and you can freely check what exactly we’re doing to it.
At www.bodraum.com, we collect:
- Your name and surname
- Your email address
- Your physical address
- Your phone number
- The data about the browser and device you use to view the store
- The way you navigate the store
We gather your contact details because they are necessary to accept and process your orders, and to make sure you’ve got your packages.
We gather the details of your technical equipment and on-site behavior in order to make our store more user-friendly and to personalize our store services for you (for example, to automatically switch the store to the mobile version.)
Our store works with outer companies that help us provide the best service for you, and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations.
- Payment services use your credit card number, your name, and surname to verify and process your payments for our products
- Our manufacturers and stock keepers use the data of your order contents to assemble the necessary package for you
- Postal services use your first name, last name, and physical address to arrange the product delivery for you
- Mass mailing services use your email address to send you emails (if you have subscribed for them)
If you don’t agree to these terms, please leave the website.
You can email us at email@example.com and ask:
- To receive the copy of your personal details we have collected
- To delete your personal details from our system
- To withdraw your consent (if you previously agreed to provide us with the data, but then changed your mind)
We are doing our best to guarantee the security of your personal details while keeping and using them.
Thank you for your cooperation!
We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.
Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.
You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person.
www.bodraum.com may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and www.bodraum.com has no obligation to investigate the source of any such access or use of the Site.
Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips, and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.
You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify www.bodraum.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.